Grievance Redressal Policy  

At Zyntara, operated by Evyros Realm Stack, we are committed to delivering a smooth, fair, and dependable shopping experience. In this policy, “we,” “our,” and “us” refer to Evyros Realm Stack, while “you,” “your,” and “user” refer to our valued customers. We prioritize transparency, fairness, and prompt resolution of complaints. This policy explains how grievances are managed efficiently, professionally, and in compliance with applicable laws.

Definition of a Grievance
A grievance is any complaint, concern, or dissatisfaction regarding products or services on our platform. Examples include:

• Defective or poor-quality products
• Delayed, incorrect, or failed deliveries
• Payment failures or transaction issues
• Problems with returns, exchanges, or refunds
• Concerns regarding customer support
• Requests for clarification on policies

How to Submit a Grievance
To file a grievance, follow these steps:

• Access Support: Go to the “Help Centre” or “Contact Us” section on the website or app.
• Choose Category: Select the option that best matches your concern.
• Provide Details: Enter your Order ID, describe the issue clearly, and attach supporting documents or images.
• Submit Request: Our support team will review and respond appropriately.

Escalation to Grievance Officer
If your complaint remains unresolved or you are unsatisfied with the response:

• Escalate the matter to our Grievance Officer.
• The escalation process follows the Information Technology Act, 2000, and other applicable laws.
• The Grievance Officer ensures a fair and thorough review of escalated complaints.
• Contact Email: evyrosrealmstack@gmail.com

Grievance Resolution Procedure

• Acknowledgement: You will receive confirmation of your grievance within 48 hours via email.
• Tracking ID: A unique reference number is provided to track progress.
• Resolution Timeline: Complaints are resolved within 7 working days or as mandated by law.
• Regular Updates: Periodic updates regarding your grievance will be sent via your registered contact information.

Closure of Grievance
A grievance is considered resolved when:

• A satisfactory resolution has been provided by support or the Grievance Officer.
• You do not respond within a reasonable time after the resolution is communicated.
• A final decision has been communicated in accordance with our policies and legal obligations.

Contact Information
For assistance, queries, or to submit a grievance, contact us at evyrosrealmstack@gmail.com. We are committed to resolving your concerns promptly, fairly, and transparently.